Contact Support
| Contact Support | ||
| Hours of Operation: | Monday - Friday( 9:00 - 17:30, GMT+8 ) | |
| Phone: | (+86)-25-84632168, (+86)-13814060145( 7*24 mobile ) | |
| Email: | support@imfirewall.us | |
| Leave Word: | Leave word now | |
| MSN: |  | Click left icon to chat in MSN (ID: p2pmanage@hotmail.com) |
| Skype: |  | Click left icon to chat in Skype (ID: imfirewall) |
| Support Forums: | Enter Forums | |
IMFirewall support center provides free technical support service for you. Before you contact with us, please follow these steps:
- 1. Get family with your network topology.We need these informations:
- 1)The way you connect to Internet.
- 2)Local network topology.
- 2. Get family with your WFilter's configuration.
- 3. Search the FAQ for similar questions.
- 4. Our Document Center provides step-by-step instructions for installation, configuration and customization of our products.
- 5. If your problem still exists, please contact our support.
Top FAQ:
1. Why WFilter can only monitor the computer it is installed in?
2. Why nothing captured?
3. Will WFilter influence my network speed?
4. What type of HUB and Port Mirror Switch you recommend?
5. Cannot login into WFilter, it shows "This page can not be displayed".
6. How to buy WFilter?